ENVÍOS Y DEVOLUCIONES

The shipments have all the price of 5 euros (shipments to the peninsula) and are free from 50 euros 

From the moment we confirm the payment of the order (it is confirmed instantly making the purchase by PayPal) and we pack it, we confirm with the courier company the collection so you have a tracking code before the carrier even comes to pick it up . In this way, you will know at all times when your order comes out and when it will be distributed in your city. Said tracking code will be sent by email.

If you wish to pay through an online platform with Bizzum you can contact by phone: 622906082 or email (info@consuelozacares.com) and we will confirm the time to make the bank transfer. From that moment the shipment will be made with the shipping company.

If you want to make a bank transfer enter the exact amount and in the concept put the order number and your name. Send us the receipt by email to info@consuelozacares.com. As soon as we receive the receipt, we will send it.

 

 

Satisfaction or Return

If the customer is not satisfied with theproduct, the maximum period to request the return is stipulated in 7 calendar days from the reception of the order. In this case the shipping and collection costs will be borne by the customer.
Only returns of products that have not been handled will be accepted.

Before making such return the customer must contact us within the indicated period through info@consuelozacares.com where we will indicate how to proceed with the return.

Important: it will not refund the amount or make any return of merchandise until the receipt and status of the product, packaging and accessories of the article object of the return or change has been verified.

The price to return is the one originally included in the order and the amount will be refunded according to the payment method made by the customer.

 

 

Defective product of origin

Once we receive the defective product we will send you another one. In this case the change will always be made by the same article or reference. Only the first shipment will be billed, making us charge of the postage corresponding to the return and new shipment. If you wish to make a change for another item, the cost of return and new shipment will be borne by the customer.

This website will bear the costs of collecting the wrong product and delivery of the corresponding to the order placed.

If you want to recycle the glass jars of the products keep them and when you have five you inform us of it so that we can pick them up with your next order. We will send you a 10% discount for your next purchase.